APT Impact
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  • On-Hold Messaging
  • Music & Voice Samples
  • Contact Us

On-Hold Messaging

Improving Communications

At APT Impact, Inc., “we get the message” … your message that is … and deliver it to everyone who calls you every day! Let’s improve your communications with your callers.

Custom On-Hold Messaging Program

We strive to inform, educate and entertain callers placed on-Hold by producing appealing and affordable custom messages.

Professional Survey

10,000 callers were placed on hold for 60 seconds.

Answered the call

Placed on hold

Called back and surveyed

The Results

When on-hold in silence, 48% of callers waited (52% hung-up).

Callers Waited in Silence 48%
48%

When on-hold with message about business, 98% of callers waited (2% hung-up).

Callers Waited with Custom Message 98%
98%

No one wants their clients — or even worse, their prospects — to hang-up in frustration!

  • 100% Improvement
  • Reduce Caller Frustration

Your “Brand” Delivered On-Hold

An engaging on-hold message will make an impact. Our clients are looking to maximize their ROI… and understand the value of each and every call!

Enhance

image, perfection, confidence

Cross- Sell & Promote

product & services, specials & events, newsletters, Facebook & Twitter

Reduce

frustrations, hang ups, questions, lost opportunities
APT Impact has helped us to improve our cross-selling by educating existing clients while planting ‘seeds’ about additional products and services. It gives a true valueadded component to being placed On-Hold! We are amazed how such a simple tool can have such a big impact.
National Accounting Firm
I have been told that our message sounds very professional and informative. I continue to get compliments regarding the On-Hold messages several years later. I feel that the telephone message allows our small firm to present ourselves as a very professional, larger and experienced firm.
Healthcare Design Consulting firm
APT Impact pays for itself many times over every time it leads to a sale that would not have been generated otherwise. Their staff is professional and proactive. We highly recommends APT Impact and their message On-Hold program.
Financial Planning & Investment Firm
We have been very pleased, even surprised, with our customers’ On-Hold experience. You were right: it is not just perception, it is also educational.
Technology / Software Firm
Your product is the home run. Never, in almost 30 years, have we had more customers almost “beg” us to put them On-Hold just to listen to the message and experience the pleasant nature of the appeal.
Retail Service CompanyMultiple Locations

Most every business is challenged with similar issues and concerns which directly effect the bottom line. Our clients’ goals are to…

  • Grow Revenue
  • Cross-Sell More Effectively
  • Improve Customer Service
  • Retain Customers

Get Started

We work very closely with our clients to help advance their goals and objectives, utilize best practices and understand current trends. Let our marketing professional help you engage your callers.

Contact Us

“We look forward to earning your business.”

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