APT Impact has helped us to improve our cross-selling by educating existing clients while planting ‘seeds’ about additional products and services. It gives a true valueadded component to being placedThe way you apply your consulting services makes us feel like you are a part of our team by helping us define our goals and then by helping us execute them! On-Hold! We are amazed how such a simple tool can have such a big impact.
On-Hold Messaging
At APT Impact, Inc., “we get the message” … your message that is … and deliver it to everyone who calls you every day! Let’s improve your communications with your callers.
Custom On-Hold Messaging Program
We strive to inform, educate and entertain callers placed on-Hold by producing appealing and affordable custom messages.
Professional Survey
10,000 callers were placed on hold for 60 seconds.
The Results
When on-hold in silence, 48% of callers waited (52% hung-up).
When on-hold with message about business, 98% of callers waited (2% hung-up).
No one wants their clients — or even worse, their prospects — to hang-up in frustration!
- 100% Improvement
- Reduce Caller Frustration
APT Impact has helped us to improve our cross-selling by educating existing clients while planting ‘seeds’ about additional products and services. It gives a true valueadded component to being placed On-Hold! We are amazed how such a simple tool can have such a big impact.
I have been told that our message sounds very professional and informative. I continue to get compliments regarding the On-Hold messages several years later. I feel that the telephone message allows our small firm to present ourselves as a very professional, larger and experienced firm.
APT Impact pays for itself many times over every time it leads to a sale that would not have been generated otherwise. Their staff is professional and proactive. We highly recommends APT Impact and their message On-Hold program.
We have been very pleased, even surprised, with our customers’ On-Hold experience. You were right: it is not just perception, it is also educational.
Multiple Locations
Your product is the home run. Never, in almost 30 years, have we had more customers almost “beg” us to put them On-Hold just to listen to the message and experience the pleasant nature of the appeal.
Multiple Locations
Most every business is challenged with similar issues and concerns which directly effect the bottom line. Our clients’ goals are to…
- Grow Revenue
- Cross-Sell More Effectively
- Improve Customer Service
- Retain Customers
Get Started
We work very closely with our clients to help advance their goals and objectives, utilize best practices and understand current trends. Let our marketing professional help you engage your callers.